The main function of the website of the Empresa de Transporte Masivo of Valle de Aburrá Limitada is to offer its visitors and users access to news, services, procedures, corporate information, regulations and in general information related to its functions and objectives. Through its website www.metrodemedellin.gov.co, the Empresa de Transporte Masivo of Valle de Aburrá Limitada publishes the topics and activities that have to do with the mission, vision, objectives and functions that correspond to its corporate purpose, presents Metro Culture as a comprehensive model of social, educational and cultural management that articulates the Social Responsibility and Social Labor Inclusion programs for people with disabilities, which our Company has.

The Empresa de Transporte Masivo of Valle de Aburrá Limitada requests the visitor and user of this site to carefully and carefully read these terms, conditions of use and privacy policy, before beginning their exploration or use. If you do not agree with these conditions or any provision of the privacy policy, we suggest that you refrain from accessing or browsing this website.

1. Acceptance of Terms

For all purposes and by the mere fact of accessing the website of the Empresa de Transporte Masivo del Valle de Aburrá Limitada, the visitor or user accepts and acknowledges that he or she does so under his or her full responsibility and that, therefore, he or she fully and without reserves the content of the terms and conditions of use of the website of this state entity.

The Empresa de Transporte Masivo of Valle de Aburrá Limitada reserves, in all respects, the right to update and modify at any time and in any way, unilaterally and without prior notice, these privacy policies and terms of use for adapt them to legislative or jurisprudential developments, as well as general industry practices; In the same way you can do it with the contents of your Internet site.

This website may have links to other sites of interest or to documents located on other pages or websites owned by other entities, people or organizations other than the Empresa de Transporte Masivo del Valle de Aburrá Limitada solely due to the fact that the visitor or user accesses another website or an individual document located on another page, through a link or a link established on the website of the Trans CompanyPrivacy policies and terms of use porte Masivo del Valle de Aburrá Limitada the visitor or user You must submit to the conditions of use and privacy policy of the page or website to which you send the link.

The establishment of a link (link) with the website of another company, entity or program does not necessarily imply the existence of relations between the Empresa de Transporte Massivo del Valle de Aburrá Limitada and the owner of the linked site or web page, nor the acceptance or approval by the Empresa de Transporte Masivo of Valle de Aburrá Limitada of its contents or services. Those institutions or people that have a link (link) to the page of the Empresa de Transporte Masivo of Valle de Aburrá Limitada, must refrain from making false statements or indications, including content illicit, or contrary to good customs and public order, inaccurate or incorrect about the Empresa de Transporte Masivo del Valle de Aburrá Limitada or its services.

Likewise, the Empresa de Transporte Masivo del Valle de Aburrá Limitada is not responsible for any information found outside of this website and not managed directly by its administrator. The links that appear on this website are intended to inform the visitor or user about the existence of other sources that may expand the content offered here, or that are related to them.

The Empresade Transporte Masivo de Valle de Aburrá Limitada does not guarantee nor is it responsible for the operation or accessibility of the linked sites or web pages and will not be responsible for the result obtained, nor for the content published.

The provision of the service on the website of the Empresa de Transporte Masivo del Valle de Aburrá Limitada is free of charge for visitors or users and is governed by the terms and conditions included throughout this document.

3. Information contained on the website

3.1. Ownership of site content – ​​Copyright

This Internet site and its content are property of the Empresa de Transporte Masivo del Valle de Aburrá Limitada. Its total or partial reproduction, translation, inclusion, transmission, storage or access through analog, digital or any other system is prohibited. or technology created, without prior written authorization from the Empresa de Transporte Masivo del Valle de Aburrá Limitada; Likewise, it is prohibited to use the content for commercial purposes, including the promotion of any good or service. However, it is possible to download material (text, video, audio) from www.metrodemedellin.gov.co for personal, informative and news and non-commercial use, as long as express mention is made of the property held by the Empresa de Transporte Masivo of Valle de Aburrá Limitada.

With respect to the contents that appear on the website of the Empresa de Transporte Masivo del Valle de Aburrá Limitada, the user undertakes to:

• Use the contents diligently, correctly and lawfully.

• Do not delete, evade, or manipulate copyright and other data that identifies the rights of the Empresa de Transporte Masivo of Valle de Aburrá Limitada.

• Do not use the contents and, in particular, the information of any other kind obtained through the Empresa de Transporte Masivo of Valle de Aburrá Limitada or the services to broadcast advertising. The Entity will not be responsible for the improper use made by users of the content of its website.

• The visitor or user of the website of the Empresa de Transporte Masivo del Valle de Aburrá Limitada will be responsible for any improper, illicit or abnormal use of the contents, information or services presented on this site. • The visitor or user of the site, directly or through an intermediary, will not attack in any way against the website of the Empresa de Transporte Masivo del Valle de Aburrá Limitada, against its technological platform, against its information systems, nor will it interfere with its normal functioning.

• The visitor or user of the site will not alter, block or carry out any other act that prevents the display or access of any content, information or services on the website of the Empresa de Transporte Masivo del Valle de Aburrá Limitada or that are incorporated into the linked sites or web pages.

• The visitor or user of the website of the Empresa de Transporte Masivo del Valle de Aburrá Limitada will not send or transmit on this website or to it, to other users or to any person, any information of an obscene, defamatory, libelous, slanderous or discriminatory against the Empresa de Transporte Masivo del Valle de Aburrá Limitada, against its officials and members in general of the community or against those responsible for the administration of the website.

• The visitor or user of the website of the Empresa de Transporte Massivo del Valle de Aburrá Limitada will not incur in and from it, illicit conduct such as damage or computer attacks, interception of communications, violations of copyright, unauthorized use. authorized terminals, identity theft, revelation of secrets or falsification of documents.

3.2. Privacy

The interest of the Empresa de Transporte Masivo del Valle de Aburrá Limitada is to safeguard the privacy of the user's personal information obtained through the entity's website, for which it undertakes to adopt a confidentiality policy. Personal information is understood to be information provided by the user for registration, which includes data such as name, identification, age, gender, address, telephone number and email address. The user acknowledges that the entry of personal information is done voluntarily and upon request of specific requirements by the Empresa de Transporte Masivo del Valle de Aburrá Limitada to carry out a procedure, submit a query, or to access the services.

The user also understands that the data entered by him will be part of a file and/or database that may be used by Empresa de Transporte Masivo of Valle de Aburrá Limitada for the purposes of supplying a certain process. The user may modify or update the information provided at any time. The personal information provided by the user is secured by an access code that only he or she knows. Therefore, you are solely responsible for keeping your password secret.

The Empresa de Transporte Masivo of Valle de Aburrá Limitada undertakes not to access or pretend to know said password. Because no Internet transmission is absolutely secure nor can this end be guaranteed, the user assumes the hypothetical risk that this implies, which he or she knows and accepts. The Empresa de Transporte Masivo of Valle de Aburrá Limitada has adopted the legally required levels of security for the protection of personal data, installing the necessary technical and organizational measures to prevent loss, misuse, alteration, unauthorized access and theft of data. facilitated. The Empresa de Transporte Masivo of Valle de Aburrá Limitada may use cookies during the provision of services on its Website.

3.3. Responsibility for the information contained

Because currently the technical means do not allow us to guarantee the absolute lack of interference by the action of third parties on the website, the Empresa de Transporte Masivo del Valle de Aburrá Limitada in no way ensures the accuracy and/or veracity of everything. or part of the information contained in its pages, nor its update, nor that said information has been altered or modified in whole or in part, after having been published on the website, nor any other aspect or characteristic of what is published on the website. site or in the links, respectively. The Empresa de Transporte Masivo of Valle de Aburrá Limitada does not control, nor guarantee the absence of viruses, or other elements in the content that may cause alterations in your computer system (software and hardware) or in the electronic documents and files stored on your computer. computer system.

Consequently, the Empresa de Transporte Masivo del Valle de Aburrá Limitada will not be responsible for any damage caused by virtue of any alteration that has been made to the materials or download files provided directly by the entity. The Mass Transportation Company of Valle de Aburrá Limitada is not responsible for any consequence derived from the improper entry of third parties into the database and/or for any technical failure in the operation and/or conservation of data in the system in any of the menus on your website.

The Empresa de Transporte Masivo of Valle de Aburrá Limitada will not be able to guarantee the availability of online services and the information that users require at any given time. Nor will it incur liability to the user or third parties when its website is not available.

The Empresa de Transporte Masivo of Valle de Aburrá will not be liable in any case and under any circumstances for attacks or incidents against the security of its website or against its information systems; or for any unauthorized, fraudulent or illicit exposure or access to your website and that may affect the confidentiality, integrity or authenticity of the information published or associated with the content and services offered therein.

The Empresa de Transporte Masivo of Valle de Aburrá Limitada will not be responsible for the improper use made by users of the content of its website.

3.4. Use of the website by minors

Minors under 18 years of age or incapacitated persons should not enter or use the services provided by the website without the prior consent of their parents, guardians or guardians. Users under 18 years of age or incapacitated may not register on their own to access the services provided by the website of the Empresa de Transporte Masivo of Valle de Aburrá Limitada, but only with the consent of their parents, guardians or curators. depending on the case.

The Empresa de Transporte Masivo of Valle de Aburrá states, in accordance with the provisions of the Minors' Code or applicable laws, that the purpose of the website is not to attack the morals, or the physical or mental health of minors. or incapable of obtaining confidential and intimate information from the user for the purpose of using it against them.

The parents, guardians or guardians of the minor or incapacitated user are fully responsible for the use that the minor or incapacitated user makes of the website. If the user is a minor, the term User includes his or her parents or guardians. Consequently, the user must carefully read the general conditions on each occasion on which he or she intends to use the website. If the user is a minor or incapacitated, the use of the website must be accompanied by the acceptance of the general conditions by their parents, guardians or curators, as the case may be. Only until the minor or incapacitated person obtains said acceptance, is it understood that the user is making valid use of the website. If the minor or incapacitated user does not obtain acceptance, he or she is not authorized to use the website. It is understood that the parents, guardians or curators, as the case may be, have granted the aforementioned authorization for the sole use of the website by the minor.

4. Applicable law and jurisdiction

• The user may not declare before the Mass Transportation Company of Valle de Aburrá Limitada or before a judicial or administrative authority, the application of a condition, rule or agreement that is not expressly incorporated in these conditions of use.

• These conditions will be governed by the laws of the Republic of Colombia, in aspects that are not expressly regulated therein.

• If any provision of these conditions loses validity or enforceability, for any reason, all other provisions retain their enforceable force, binding character and will generate all their effects.

• For any legal or judicial effect, the place of these conditions is the city of Medellín, Republic of Colombia, and any controversy arising from its interpretation or application will be submitted to the judges of the Republic of Colombia.

5. Duration and termination

The provision of the service on the website of the Empresa de Transporte Masivo of Valle de Aburrá Limitada has an indefinite duration. However, the entity may terminate or suspend the provision of this service at any time. In the event that this situation arises, the Empresa de Transporte Masivo of Valle de Aburrá Limitada will inform in advance about the event, to avoid further trauma.

6. Contact us

If the visitor or user wishes to make suggestions to the Empresa de Transporte Masivo del Valle de Aburrá Limitada to improve the contents, information, services and in general what it offers on its website, they can do so through the different means of contact. offered by the entity, through contactenos@metrodemedellin.gov.co or the Hola METRO line 57(4) 444 95 98.

Clarification: Some texts in this document were obtained from the websites of the Presidency of the Republic and the Colombian State Portal and adapted for theEmpresa de Transporte Masivo del Valle de Aburrá.